Overbooking Event Report

The Overbooking Event report allows users to track the overbookings performed for a day. Perform the following steps to generate the report:

Navigate to Reports ➜ Dynamic Reports ➜ Guests/Reservations ➜ Overbooking Event.

Refer to the following table and fill in the fields.

Parameters	Description
Report Name	Overbooking Event.
Property	This is a single-select drop-down list that displays the properties available for a tenant. By default, the logged-in property is selected.
Created Date - Start	Users can select a start date to filter and view reservations that were booked on or after the selected date. This field allows users to select past dates up to the current property date. Future dates cannot be selected. By default, the current property date is selected.
Created Date - End	Users can specify an end date to filter and view reservations that were booked on or before the selected date. This field allows users to select past dates up to the current property date. The duration between the selected start and end dates can be a maximum of 31 days. By default, the current property date is selected. Based on the selected date range, the overbookings created during the period are displayed.
Group By	This is a single-select drop-down list that allows users to select from the following options: Created Date: When selected, the records are grouped and displayed based on the date range selected in the Created Date - Start and Created Date - End fields. Group: When selected, the records are grouped and displayed based on the groups associated with reservations. The reservations that are overbooked for each group are displayed below the group. The reservations that are not associated with a group are displayed below the Transient header. Room Type: When selected, the records are grouped and displayed based on the room types of the overbooked reservations. For each room type, the reservations that are overbooked are displayed. Authorizer: When selected, the records are grouped based on the user who authorized the overbooking for the reservation. For each user, the reservations overbooked by the user are displayed.

Click Run to generate the report.

Click Save to save the report under User Favorites section.

Sample Report

Report Fields

This report displays the following fields:

Field	Description
Group By - Category	Displays data based on the Group By option selected. When grouped by authorizer, the authorizer’s username is displayed. This column can be sorted.
Group By - Sub Category	The second level of grouping based on the option selected in the Group By field. This column can be sorted.
Created Date	The date when the reservation was booked displayed in the following format: <Month>, <Date>, <Year>. This column can be sorted.
Room Type	The name of the room type associated with the overbooked reservation. This column can be sorted. Users can search and filter records using room types.
Overbook Count	The count of overbookings done at each grouping-level. This column can be sorted.
Guest Name	The name of the primary guest associated with the overbooked reservation is displayed as a hyperlink in the following format: <LastName>, <FirstName>. When clicked, the guest profile is opened in a new tab in the browser. This column can be sorted. Users can search and filter records using the guest name.
Confirmation	The confirmation ID of the overbooked reservation displayed as a hyperlink. When clicked, the reservation is opened in a new tab in the browser. This column can be sorted. Users can search for a record using this value.
Group	The group name associated with the overbooked reservation displayed as a hyperlink. When clicked, the group is opened in a new tab in the browser. This column is displayed blank when no group is associated with the reservation. This column can be sorted. Users can search and filter records using the group name.
Status	The status of the overbooked reservation. The following statuses are displayed: Reserved In-House Departed Cancelled Moved No Show No-Show Guaranteed This column can be sorted. Users can search and filter records using the reservation status.
Arrival	The arrival date of the overbooked reservation. This column can be sorted.
Departure	The departure date of the overbooked reservation. This column can be sorted.
Logged In User	The username of the user who was logged into Stay at the time of overbooking. This column can be sorted. Users can search and filter records using the logged in username.
Authorizer	The username of the user whose credentials were used to authorize an overbooking. This column can be sorted. Users can search and filter records using the authorizer’s name.